Magical Smiles Point Cook, at 220 Point Cook Road, sees patients with dental emergencies such as severe toothache, a knocked-out or broken tooth, a lost filling or crown, and swelling in the gum or face. Phone (03) 8338 1515 and tell us what's happened. We'll talk you through first aid and find the earliest appointment we can offer.
Monday to Saturday, 9:00 AM–5:00 PM · closed Sundays · 220 Point Cook Road, Point Cook VIC 3030. Calling early in the day usually gives us more options to fit you in.
Perhaps a throbbing back tooth kept you up most of the night. Perhaps something crunchy snapped off part of a tooth, a knock at footy loosened a front tooth, a crown came away at dinner, or your gum has started to swell. Whatever brought you here, you probably want to know two things: how serious is it, and how quickly can a dentist see you?
Simple first steps for the six problems people call us about most. They'll help until you're seen but don't replace an examination, so find the one that matches and then phone (03) 8338 1515.
Rinse your mouth with lukewarm water and floss gently around the sore tooth, in case something is stuck there. Pain relief from the pharmacy, taken as directed on the pack, may help in the meantime.
Don't put an aspirin directly on the gum, as it can burn, and avoid very hot or cold food and drinks on that side. Then call us so we can find the cause.
Pick the tooth up by the white crown, not the root. If it's dirty, rinse it quickly in milk or saline rather than scrubbing it or holding it under the tap.
If you can, gently push it back into its socket and bite on a clean cloth to hold it; otherwise keep it in milk. Never replant a baby tooth. Act quickly and phone us as soon as the tooth is safe.
Rinse gently with warm water and save any broken piece in a clean container. A cold pack on the outside of your cheek can ease soreness and swelling.
Chew on the other side until you're seen, and if a sharp edge is rubbing your tongue, cover it with sugar-free gum or dental wax. Ring us to arrange a check as soon as possible.
Keep a loose crown in a small container and bring it with you, but don't try to stick it back on with household glue. Avoid chewy, sticky or hard food on that side.
If the tooth feels sharp, painful or sensitive, call us promptly. Even if it feels fine, book in soon so the exposed tooth is protected.
Hold a cold compress against the outside of your cheek while you arrange an appointment. Gentle rinses with warm salty water may also feel soothing.
If swelling is spreading, makes it hard to breathe or swallow, or comes with a fever, treat it as serious: call 000 or go to your nearest hospital emergency department, then let us know.
A cracked denture, a cut lip or gum after a fall, a mouth ulcer that isn't healing, a brace wire poking your cheek, or just a sense that something isn't right.
You don't have to decide how urgent it is by yourself. Tell us what you've noticed and we'll help you choose the right next step.
These first-aid steps are general information only. They aren't a diagnosis and don't replace an examination by a dentist. Any surgical or invasive procedure carries risks; before proceeding, you should seek a second opinion from an appropriately qualified health practitioner. If you think it's a medical emergency, such as difficulty breathing or swallowing, or bleeding that won't stop, call 000 or go to your nearest hospital emergency department.
We make room for emergencies in our Point Cook appointment book as soon as we can. The earlier you call, the more choice of times we usually have, and we'll always be straight with you about when we can see you.
When you ring, we'll ask what happened, where it hurts and whether there's any swelling, so the dentist is prepared before you arrive. If we can't see you right away, we'll say so and give you tips to stay comfortable until your appointment.
At your visit the dentist examines the area, often with an X-ray, and explains in everyday language what's causing the problem and what your options are. No treatment goes ahead until you understand the plan and are happy with it.
*Eligibility and provider terms apply. On Sundays, after 5:00 PM, or if anything feels life-threatening (difficulty breathing or swallowing, bleeding that won't stop, or swelling near the throat), call 000 or go to your nearest hospital emergency department. If you're closer to one of our sister clinics, you can also contact Magical Smiles Caroline Springs or Magical Smiles Bacchus Marsh directly.
Knowing what comes next can make an urgent visit feel less stressful. This is how an emergency appointment at our Point Cook clinic usually goes.
Describe what happened and how it feels. A few quick questions help us understand the problem before you get here.
We offer you the first suitable appointment, plus simple ways to manage the pain or swelling while you wait.
The dentist checks the problem area and takes an X-ray if needed, so we know the cause before deciding anything.
We explain your choices and the likely fee before treatment starts. You won't be rushed into a decision.
Clear explanations, even in a hurry
Pain and worry often go together, and an unexpected injury can make an old fear of the dentist feel much bigger. It's completely understandable to want extra support.
If you're as worried about the chair as you are about the tooth, let us know when you call. We can talk about comfort options, including whether sedation could suit your treatment and medical history.
We'll discuss what might help before anything is decided, so you know what to expect when you arrive. You can also ask about ways to make numbing more comfortable.
Whether sedation is suitable depends on your health history and the treatment needed, and is confirmed only after an assessment. Any surgical or invasive procedure carries risks. Before proceeding, you should seek a second opinion from an appropriately qualified health practitioner.
Extra support if you're anxious
Some dental problems can wait for a routine appointment and some can't. Use this quick checklist, or just call us; that's always fine.
Still not sure? The quickest way to find out is to call (03) 8338 1515.
If you're in pain, we aim to see you as soon as the appointment book allows, and we're honest about timing from your first call.
Even with a badly damaged tooth, we check whether it can be repaired before we talk about taking it out.
We explain the likely fee and payment options, including on-the-spot health fund claims with HICAPS, before any treatment.
You don't need to read any further. Call us and we'll guide you through what to do next.
Call (03) 8338 1515 Request an appointment onlineThis page is general information and doesn't replace a clinical assessment. Any surgical or invasive procedure carries risks. Before proceeding, you should seek a second opinion from an appropriately qualified health practitioner. In a life-threatening emergency, call 000.
Health funds
This page isn't going anywhere. The fastest way to get help is a quick phone call, and our Point Cook team will take it from there.